FAQs
Consumer FAQ
Login / Account Information / Logging in to BalloonExchange.com
Creating a Balloon Exchange account
Individual users must register by clicking on the “My Account” tab at the top of our website. Individual users only need to create a name and password.
Ordering
Do I have to own a business to purchase products from Balloon Exchange?
No, Balloon Exchange supplies balloons to both businesses and consumers.
General Balloon Questions
How do I fill a balloon?
The use of a helium regulator will control helium flow into the balloon and eliminate damage.
How do you know when there is enough helium in the balloon?
The foil valve measures how much helium is going in and will stop even if you continue to push on the nozzle.
Can you use a latex tilt valve to fill up a foil balloon?
No, you will put too much helium in the balloon too fast and damage the balloon.
Can a balloon be deflated and reinflated? If yes, how?
Yes, you can reinflate a balloon with air or helium.
Air – Gently insert a straw into the valve of the balloon and blow into the balloon until it has been reinflated. When balloon has been reinflated, gently remove the straw, the balloon will self-seal.
Helium – refill balloon.
Air balloons – how do I fill them up?
There is a straw in the package, remove and gently place inside the valve at the bottom of the balloon. Blow in the straw until the balloon is full and pull the straw out.
How to seal a balloon
Most standard and larger sized balloons have self-sealing valves and do not require the use of a heat sealer or tying. The inks on foil balloons may run if they come in contact with water.
How can I tie a balloon, so the valve/tail is not visible?
Hold the tail flat, fold over one time then lay string across the valve, continue to fold the tail upward towards the balloon. Take the string and tie a double knot. Tail is no longer visible.
Where is the recommended location to tie a balloon?
You should always tie off a balloon at the directed dotted line – “tie balloon here” on tail of balloon.
Does high altitude affect balloons?
Certain foil balloons cannot float at a high altitude. If you live in a high-altitude location, please consider the following:
Balloons that are 21″ or larger are more likely to float at high altitudes than smaller standard balloons.
Standard balloons that have detailed designs use more ink, which may cause the balloon to be heavier and less likely to float at a high altitude. This is also true for all 2-sided, standard designs.
Standard round or square shaped balloons generally float better than heart, star, or other shaped balloons.
Balloon weights and ribbons attached to balloons contribute to the floating ability.
What does packaged and non-packaged mean?
Packaged denotes that foil balloons are in a package with one (1) piece per package. Non-packaged denotes that foil balloons are not individually bagged.
Measurements and sizing
Measurements for foil balloons listed under each product number are approximate and should be used as a range (guide) when gauging size. Due to variations in manufacturing processes, actual sizes may fluctuate and vary.
Do you Personalize/Customize products? Does this pertain to BE?
Yes, please visit our ”Custom Balloons” page for more information.
Safe Balloon Practices
Use a Weight
Never release helium balloons outdoors, always tie each one down to a weight.
Supervise Children Under 8
Uninflated or burst balloons can be a choking hazard for young children, so please keep an eye on them at all times.
Inflate Safely and Don’t Inhale
Always use a balloon pump to inflate balloons and never inhale helium.
Be Aware of Latex Allergies
Balloons made of natural rubber latex can cause an allergic reaction, so be aware of who has allergies and always have help ready.
Properly Dispose of Used Balloons
When you’re done with a balloon, snip the end to deflate it and then dispose or recycle it properly.
Reseller FAQ
Login / Account Information / Logging in to BalloonExchange.com
Creating a Balloon Exchange account
Businesses applying for a wholesale or distributor account and pricing will need to provide additional business information. Business accounts will also need to be validated by us, which can take up to 24 hours. Once validated, you will receive your business-associated username and password.
Login for existing customers
Our website login for customers can be found under the “My Account” tab in the top right corner.
What if I forgot my password?
Users who have forgotten their password can click the Forgot Your Password? option on the customer login page.
Ordering
How do I place an order online?
Visit the “Products” section of our website to browse our current offerings, add to your cart and place an order.
How do I know that my order has been received?
After placing an order with Balloon Exchange, you will be emailed a receipt with your order number. If you ever need to check on the status of your order, call Balloon Exchange at 612-460-0356.
Is there a minimum order requirement?
There is no minimum order cost or quantity for businesses.
Discounts apply when registering as a reseller and buying in bulk. Call 612-460-0356 or email [email protected] for more information.
Payments
How can I pay for my order?
We accept credit and debit cards.
Shipping & Tracking
What are your shipping methods?
All consumer orders are shipped through FedEx. Large scale orders will be shipped through other freight providers.
How do I track my order?
Log into our website with your username and password through the “My Account” tab, then from the account dashboard click on the “Orders” tab to view the status of all your orders.
Customer Support
How do I contact Balloon Exchange?
Visit our “Contact” page to find our address, phone numbers, email address and contact form.
Balloon Exchange
4155 Joppa Circle
Savage, Minnesota 55378
Sales: 612-460-0356
Customer Service: 612-460-0356 or [email protected]
Returns: 612-460-0356 or [email protected]